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How CAPP's Program Works
After completing a thorough, no cost survey of your equipment, CAPP prepares
an itemized proposal indicating the cost for corrective, preventive and
any optional coverage you've requested. At your request, we will even
provide a comparison to your current coverage costs.
Once the proposal has been reviewed and an equipment list determined,
an identifying name/number is assigned to each piece of equipment. To
assist your facility, other details and sorting mechanisms, such as by
cost center, department, location, or budget code, are also determined
based on your specific organization's needs.
Prior to program inception, CAPP conducts a thorough in-service orientation
meeting with all departments involved in the program. We meet with each
department either collectively or individually to educate them on the
equipment that is on the program and discuss procedures, resources and
loss control. This orientation, as well as CAPP continuing to work with
the departments throughout the year, helps ensure you maximize your program
benefits.
CAPP's documentation includes providing you with an itemized equipment
schedule detailing the identifying name/number, description and other
details you've requested along with a copy of the program agreement and
addendum outlining any specific coverage for your program.
Your CAPP representative carefully reviews this information and provides
an equipment schedule to the appropriate parties at your facility. This
can be handled in a group meeting or on an individual basis.
Any time your covered equipment requires service, simply call the vendor
of your choice. No pre-approval is needed from CAPP to have your equipment
repaired.
When a covered repair is conducted, just forward a copy of the service
report and invoice to CAPP within 90 days of the service event. If the
invoice is not available within this time frame, submit only the service
report. The invoice must then be forwarded to CAPP no later than 60 days
from the date of the invoice.
Event summary reports are provided on a regular basis as determined during
the program orientation. These reports outline each repair event submitted,
service histories, the corresponding invoice number and its status. We
even can provide a report that shows you any outstanding events and the
information still needed for completion. All of this information is a
phone call away for you at any time and ensures you receive the maximum
reimbursement to which your are entitled.
CAPP's program requires you to call our Technical Resource Center (TRC)
should a repair be estimated to exceed your designated large repair amount.
This process enables you to speak with our representatives regarding possible
repair solutions and ensures the repair event is paid upon submission.
Although our representatives may offer information on other vendors
or parts to try and save you additional dollars, the repair decision is
still yours to make. To reach our TRC 24 hours a day, 7 days a week,
call 1-888-755-4TRC.
In addition to our basic program, CAPP offers various incentive plans
and multi-year agreements to meet the diverse needs of our clients. These
plans allow you to share in the savings from a "good" program
year, but still be protected from the catastrophic losses that can occur.
Ask your CAPP representative for more details.
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