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Frequently Asked Questions -
Troubleshooting Tips
| FAQ's regarding CAPP Programs |
How will CAPP's program reduce my equipment maintenance costs?
Savings will be provided through a variety of vehicles:
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Reduced costs in comparison to manufacturer's service
contracts. |
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Technical review and audit of repair service reports
and invoices to assure proper billing of labor rates and parts pricing. |
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CAPP's database of equipment service history and vendor
charges will strengthen a facility's negotiating position with vendors.
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CAPP's technical resources will provide state of the
art alternatives, opinions and recommendations on large dollar repairs. |
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What is covered under CAPP's program?
Typically, all associated costs for corrective repair which include parts,
labor and travel. Coverage such as preventive maintenance, glassware and
certain consumables may be added as well.
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What kinds of things are excluded?
We do not intend to duplicate coverage that may already be provided such
as loss or damage caused by nuclear reaction, war, invasion, riot, fire,
smoke, flood, earthquake, landslide, etc. Other standard fraudulent related
exclusions such as deliberate misuse and unauthorized repair are also
excluded.
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What information is necessary to provide a quote?
Our Pricing department needs manufacturer, model, serial number, age,
components, information on any optional coverage desired (ex. transducer
size, glassware age and usage) and any other pertinent service history
the piece may have.
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How can I get a no cost proposal for my equipment?
Call CAPP toll free at (800) 825-1786 and we will put you in touch with
the representative for your area of the country. They'll contact you to
set a time to gather the necessary information to provide a proposal.
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How is the information necessary to provide a proposal
gathered?
Depending on how your organization operates, the process differs. If no
information has been gathered at the organization level, our representatives
can provide an on-site survey. They'll visit any department you wish,
talk with the personnel and gather the information necessary to provide
a quotation. Or, if you currently have equipment covered by service contracts,
a copy of that contract can simply be provided to our representative.
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Is there any cost to access my program through Technology
Tools?
No. CAPP currently offers all Online services at no additional charge.
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Can I still contact CAPP as I have in the past, without
using Technology Tools?
Absolutely! CAPP maintains toll free numbers to our home office and for
support when utilizing the Technical Resource Center.
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How often is my program information updated?
Your program information is updated nightly.
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Is CAPP's program tied to ServiceMaster's clinical equipment
contract management product?
No. CAPP is a subsidiary that operates with its own staff and resources.
CAPP's program offers its services to augment existing hospital capabilities
and does not perform repairs or displace hospital personnel.
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Will I be forced to use the service vendors recommended
by CAPP's program?
No. The hospital has complete discretion to select the service vendors.
Alternative vendor sources will be provided upon request.
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| FAQ's regarding Technical
issues |
What hardware/software do I need to access CAPP's Technology Tools?
You will need hardware that can adequately run Internet Explorer, version
4.0 or higher.
To run IE 5.5, here is Microsoft's System Requirements:
* A 486 with a 66 megahertz (MHz) processor (Pentium processor
recommended).
For Windows 95 or Windows 98:
* 16 megabytes (MB) of random access memory (RAM) minimum.
For Windows NT 4.0:
* 32 MB of RAM minimum, and you must be running Service Pack 3
or higher.
For Windows 2000:
* 64 MB of RAM minimum.
* Mouse
* Modem or Internet connection
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What Internet Browsers can I use?
Microsoft Explorer, Version 4.0 or higher, can be used. Netscape browsers
are not supported.
*Click here
to download the latest version of Internet Explorer.
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What if I forget my password?
Please send an e-mail to "newkirk-alfred@aramark.com
and request a new Customer Confirmation Number (CCN). Upon
our reply, this CCN number is your key to creating a new customer login
on the CAPP Online login page.
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Who can I contact if I need assistance?
Please visit our "Contact
Us" page to obtain contact information.
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